Refund policy

Returns & Refunds Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • Items must be unworn, unused, and in original condition with tags attached
  • You must contact us before sending any item back

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds Without Return
For certain items, we may offer a refund or replacement without requiring a return. This is decided on a case-by-case basis.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days with photos. We will offer a replacement or full refund at no extra cost.

Non-returnable items

  • Underwear and swimwear
  • Sale items
  • Gift cards

Please do not send items back without contacting us first, as they may not be accepted.

ALL RETURNS MUST BE SENT DIRECTLY TO: 26 Lynn Hall Grove Bangor BT191LT UK

EU customers have the right to withdraw from their purchase within 14 days of delivery for a full refund, no reason required.